FAQ's

The best answer to this question is - depending on the type of policy. Usually, a repair is not included in the insurance policy but on the other hand if it is a matter of replacing the entire door with a new door, in specific cases the insurance will cover the expenses. What the insurance will not cover? If you want to replace the door just to improve the look of the house or because of the obsolescence of the door. In that cases the insurance probably will not cover the expenses.

Yes. The door springs on your garage door always need to be replaced as a pair. Once one of the springs has broken, the other is probably going to break soon as well. Springs get weaker with use, and both springs usually have the same rate of wear and tear. Also, installing a new spring with an older spring is likely to cause an imbalance in the door. If your garage has two doors, but only one spring has broken, then you should replace the springs on both doors. You should also be aware that depending on the position of the door a broken spring can damage the opener.

1. The first thing you need to do is move any object that may be obstructing or blocking the movement of the door. 2. Secondly, you should check the safety sensors, and make sure that they are in proper working condition. 3. Use the manual operation and feel for an obstruction. The door may feel light when you are manually moving it up or down, but you should listen for excessive noise, weight, or imbalance. 4. Do not increase the opener’s force. This puts more strain on the door opener and can cause damage to the gears or housing.

A garage door’s R-value (resistance value) represents its ability to slow the transmission of heat. A higher R-value means less cold air leaking into the garage in the winter and less heat invading the garage in the summer. The higher the R-value is, the better! Higher R- value helps maintaining a comfortable living space and saves you the homeowner extra annual energy costs.

Common problems include opener failure, power outage, or forgetting the remote inside. 
The easiest way to solve any of these problems is with an emergency release kit. If you do not already have one, then one can be installed by drilling a hole in the door. It will allow you to disengage the garage door opener and allows manual operation instead.

You could think of your garage door as something like a window. You probably end up opening and closing it several times through the day. You may even try to limit how often you use it in winter. Even when you are using the door, you may notice that your garage is cold and frigid. An insulated garage door can help control the temperature in your garage. There are two main reasons why people chose insulated garage doors. Firstly, they are durable, and lighter than wooden doors. Secondly, they add to the energy efficiency of your home. Any air leakage in your home affects its overall energy efficiency. An insulated door can help keep warmth inside the garage, which helps regulate the overall temperature control of the entire home.

In homes where there is no access to the garage from the house and the only entrance is through the garage door, the recommendation is to have a backup battery. This is because in the event of a power outage (especially in winter) there is no way to open the garage door from the outside. A backup battery will solve the problem. It is important to say that a backup battery is only possible if it is an Opener with Belt Drive.

You probably will not be able to change the springs or cable yourself. It is highly recommended that you use a professional for any garage door repairs. Torsion springs are under a high level of tension, and this means that they need a special adjustment tool. All the parts of the counter balance system need to be maintained and replaced by a professional technician. This includes the spring, the cable, the cable drums, the corner brackets, and the tension spring centre bearing brackets. You may cause more damage to your garage door if you try to replace or repair these components yourself.

Some people often wonder if they should purchase high cycle Torsion springs. If you’re planning to live in your home for many years, or if the previous springs have lasted less than five years, then yes, you should consider high cycle Torsion springs. You may also want to consider a larger spring size. This can be more expensive initially, but it will increase the lifespan of the springs. Most new garage door springs last for 10,000 – 15,000 cycles, but high cycle springs, can last for more than 25,000 cycles. The Door Master uses high cycle Torsion springs.

As a rule of thumb, the right wind spring is on the left side of the centre support bracket and will have red paint on the winding cone. The left wind spring is on the right side of the centre support bracket and will have black paint on the winding cone. If you only have one spring, then the location will tell you if it is a left or right spring. If it is on the left side of the bracket, then it is right wind. If it is on the right side of the bracket, then it is left wind. The only exception to this is if the door has outside lift bottom fixtures, and the cables come off the front of the drums. These doors usually have the right wind spring on the right side, and the left wind spring on the left side.

There is more than one answer to that question. It depends on what are your needs. If you do not need a Wi-Fi garage door opener, ask for a machine that comes without it and save money. If you have a bedroom above the garage, the right opener for you is belt drive electric opener because it is quieter than chain drive opener. If you do not have a lot of space in your garage, you should consider side-mount electric opener.

Some stores sell DIY garage door openers, which may be cheaper. However, they don’t usually come with a warranty, and the store are usually unable to provide any diagnostics or repairs. Openers sold by garage door companies tend to be higher quality, with a sturdier chain, rail, and better resistance to bending and buckling. They last much longer, and the price for the opener and the installation is comparable from both sources.

Chain drive Belt drive PRO’S The least expensive opener on the market. Quieter Safer, they won't slip in the process of lifting. Lift faster If maintained properly it will overlive a belt drive by far. Easier installation and easier to fix Good to go, no matter the temperature or humidity. Easier maintenance CON’S Very noisy Does not go smoothly, a little shaky. Higher priced. Need to be maintained. Lifespan. Wont last as long but they come with a better warranty.