Why is My Garage Door Keypad Not Working?

Outdoor keypads for your garage are very convenient. They eliminate the need for a remote or key by simply entering a code to gain access. They are secure and will only allow entry to those with the code. If you have entered your code and nothing is happening, it may send you into a bit of a panic. Although in some cases you may need to contact a professional, the good news is, many times this is an easy fix! There are a few simple reasons why your keypad may not be functioning.

  1. Incorrect PIN

This is the first and most obvious reason that your door may not be opening. Are you positive you are using the correct PIN? It might sound silly, but you could be entering an incorrect code. Have you changed it recently? Maybe you haven’t used your keypad in a while and have forgotten it? If you aren’t certain that you are entering the correct code, you should avoid repeatedly inputting it as this can cause the keypad to become blocked.

You can create a new code if need be. All you need to do is press the learn button on the opener to set a new one. If this doesn’t work, you can reset the entire opener system by unplugging it for about 5 minutes. This will clear all the memory from the system so you can then reset.

  1. Dead batteries

Dead batteries are another simple fix if your keypad is not working. If you haven’t changed your batteries in a while, this can definitely be the reason behind your non-functioning keypad. Sometimes batteries can die quickly in very cold temperatures, so even if the batteries have been changed somewhat recently, they can be dead if the weather has been very cold.

  1. Stuck keys

Keys can become stuck over time from dirt build up. Use a soft brush or a can of compressed air to clean out all the cracks. Give the keypad a gentle wipe with a damp cloth to release any stuck keys.

  1. Damaged or disconnected wires

The keys will lose connection if the wires are damaged or frayed. This can happen due to normal wear and tear of the keypad. To inspect the wiring, remove the backing to see the wires. You can check the wires condition and ensure that all wires are properly connected to the keys.

  1. Code malfunction

Entering the wrong code by mistake can interfere with the correct one. Changing the batteries can also sometimes require you to reprogram your keypad. If the keypad is old it may also just simply stop recognizing the code. You can try to reset it to see if that fixes the problem.

  1. Old keypad

Nothing lasts forever and eventually your keypad may be too old. On average you can expect a keypad to last about 10 years. They are designed to withstand the elements but eventually they will wear out beyond repair and need replacement.

If you have tried the easy fixes and are still struggling to get your keypad operating, The Door Master is here to help! Our professional technicians will get to the bottom of the problem so you can have the convenience of your garage door keypad back in no time.

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